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FAQ

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Getting Started

You can schedule your first cleaning by contacting us through our website, calling our office, or sending an email. We’ll arrange a convenient time and discuss your specific needs.
For first-time clients, we offer a variety of services, including regular cleaning, deep cleaning, move-in/move-out cleaning, laundry services, and our VIP option for grocery shopping.
No, we bring all the necessary cleaning supplies and equipment. However, if you have specific products you’d like us to use, please let us know in advance.
During the initial consultation, we will assess your cleaning needs, discuss your preferences, and provide a customized cleaning plan. We’ll also answer any questions you may have and schedule your first cleaning appointment.

Billing & Payments

We accept major credit cards, debit cards, and electronic bank transfers. For your convenience, we also offer online payment options through our secure payment portal.
You will be billed immediately after the completion of each cleaning service. For recurring services, billing will occur on a regular schedule, typically at the end of each service cycle.
Our pricing is transparent, with no hidden fees. Any additional charges, such as for extra services or extended hours, will be clearly communicated and agreed upon before the service is provided.
Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns promptly. Refunds or service re-dos will be considered on a case-by-case basis.

Services & Policies

We offer a range of cleaning services including regular cleaning, deep cleaning, move-in/move-out cleaning, laundry services, and a VIP option for grocery shopping.
We prioritize mental health by fostering a positive work environment and providing empathetic service to our clients. For expecting mothers, we offer specialized cleaning services tailored to ensure their comfort and safety.
Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. Please contact us as soon as possible if you need to reschedule or cancel your appointment.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both children and pets. If you have specific product preferences or sensitivities, please let us know in advance.

Trust and Safety

We conduct thorough background checks on all our employees and provide extensive training to ensure they follow strict safety protocols. Our team respects your privacy and handles your belongings with the utmost care.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both children and pets. We prioritize the health and safety of your family while delivering effective cleaning results.
We build trust through clear communication, reliable service, and consistent quality. Our team is dedicated to meeting your expectations, and we welcome feedback to continually improve our services.
In the rare event of damage or any issues, we take full responsibility and address the situation promptly. We are fully insured, and our customer service team is ready to resolve any concerns to your satisfaction.

Pricing & Quotes

We base our pricing on the size of your space, the type of cleaning required, and the specific services you choose. For a detailed and accurate quote, we offer a free consultation to assess your needs.
No, our pricing is transparent. The quote we provide includes all costs associated with the cleaning services you request. If additional services are needed, we will discuss and agree on any changes before proceeding.
You can get a quote by contacting us through our website, phone, or email. Provide details about your cleaning needs, and we will promptly provide a personalized quote.
Yes, we offer discounted rates for regular cleaning services and package deals. Contact us to learn more about our pricing plans and find an option that suits your needs and budget.

Vacation Rental Cleanings

Our vacation rental cleaning includes thorough cleaning of all rooms, including kitchens and bathrooms, changing bed linens, restocking toiletries, and ensuring the property is guest-ready.
We recommend scheduling a cleaning after each guest checks out to ensure the property is always in top condition for the next guest.
Yes, we offer same-day cleaning services to accommodate quick turnovers between guests. Please contact us as early as possible to ensure availability.
Absolutely! We can accommodate special requests such as restocking supplies, deep cleaning, and additional services like laundry or VIP grocery shopping to ensure your guests have a pleasant stay.

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